Low acknowledges the challenge of verifying the truthfulness of these claims but emphasizes that his sources stand firm. Ahead of Meghan and Prince Harry's widely publicized interview with Oprah Winfrey in 2020, The Times of London published an article alleging that the Duchess of Sussex had occasionally reduced staff members to tears during her time at Kensington Palace. According to the UK newspaper, two senior members of the palace staff were allegedly compelled to leave their positions due to bullying.
Jason Knauf, the couple's Communications assistant at the time, lodged a complaint in October 2018 expressing concern over the duchess's treatment of employees. The HR complaint stated, "I am very concerned that the duchess was able to bully two PAs out of the household in the past year. The treatment of X was totally unacceptable." Knauf reportedly continued, "The Duchess seems intent on always having someone in her sights she is bullying Y and seeking to undermine her confidence. We have had report after report from people who have witnessed unacceptable behavior towards Y."
Expressing worry that no action would be taken, Knauf later revealed in an email to his superior, Simon Case, that the palace was avoiding another confrontation with Harry and Meghan. The palace announced an investigation, but the results would not be made public.
Low speculates that the palace faced criticism from the media for not releasing the findings. Despite the vehement denial of the allegations by the couple, Prince Harry shared in his recently published memoir that Meghan was an exceptional boss who cared for staff members' well-being, sending gift baskets and organizing events.
Low, in his conversation with Page Six, views the couple's decision to step down as senior working members of the royal family as somewhat inevitable. He characterizes it as a bitter "divorce," partly attributing blame to Harry and Meghan's narrow-minded and stubborn approach, coupled with a lack of effective communication with the Royal Family. He concludes that the situation could have been handled more peacefully, expressing his belief that the Royal Institution mishandled the situation by not anticipating and resolving it more proactively.
